Warranty | Returns | Repairs

Returns Policy

Bespoke jewellery items sold are non-refundable. Any orders which are made to order are unable to be exchanged or returned.  Please reach out to us via email with any questions you may have prior to ordering, to ensure the piece you choose is perfect for you. 

Products purchased from our gold-plated jewellery range, homewares range or clothing range can be exchanged for a credit note, if returned with in 14days of purchase and in original packaging and original condition. By Brigitte does not exchange your purchase if a change of mind or incorrect purchase.

By Brigitte will provide a refund on the return of the Product(s) within 14 days if you are not satisfied with the Product. Any refund pursuant to this clause will be issued on receipt of the Product(s).   Products must be returned to PO Box 155  Manly, NSW, 1655.

Warranty | Online Store Products

By Brigitte covers the cost of reasonable repairs under normal wear for the first six months after purchase. Normal wear is defined by wear that is in line with the detailed instructions in our Care Guidelines. If a piece shows signs of improper care, or is damaged in a way resulting from something other than normal wear, i.e. accidental damage, we will repair the piece at cost. An estimate of the repair will be given prior for approval by the customer. In the case that a piece requires repair, customers will be responsible for return shipping costs.

  • After 6 months, we will repair pieces at cost. An estimate of the repair will be given prior to the repair for approval by the customer.
  • We offer stone tightening (in an undamaged ring) at no charge, and offer replacement of loosened earring butterflies or clasps at a small charge.
  • Please note that if any other jeweller undertakes work on one of our pieces, including resizing or repairs, our warranty will be voided. We strongly recommend returning pieces to us for repairs and resizing, we do not take any responsibility for repairs or resizes undertaken by other jewellers, or for the piece once it has been resized or repaired by another jeweller.
  • Resizing of pieces is undertaken at cost and is quoted on a case by case basis. We are here to help you determine your accurate size prior to ordering, please reach out for assistance.

 

Repair Process

Please contact us should you need to have your piece assessed for repair, or resized. We will assist with a personalised process which will vary case by case.

When sending your piece, ensure that all of your details, including your original order number and return address are included. If you are returning a piece for resize, please ensure the new size is included and has been accurately measured. We recommend using a courier service with full insurance to return your piece. Please ensure the shipment requires a signature on delivery and the piece is adequately packed and padded. We will not accept any liability if the piece is damaged in transit due to poor packaging. We will let you know once we have received your piece, to give you an indication of any predicted cost involved, as well as an expected turnaround time frame.

For queries regarding repairs and resizes, please contact us on brigitte@manlyjewellers.com.